Lean Office nas avaliações unificadas em uma instituição de ensino superior privada

Abstract

Superior Teaching Institutes – STIs undergo an evaluation by the Education Ministry (EM) each three years. The national exam for students’ performance (ENADE) is used in Brazil to evaluate the performance of students regarding the programmed contents, abilities and competences that are expected to be ministered in their specific faculty courses. According to the Organization for the Economic Cooperation and Development (OECD), the world ranking of the education quality from 2015 shows that Brazil occupies the 60º position considering 76 evaluated countries. Considering such scenario, the evaluated STI faces problems regarding the grades of the students in the ENADE, due to their difficulties in reading, interpretation and calculus. To assist the students, the STI has applied an institutional evaluation called Big Test, which is a set of ENADE questions with contents from the current period that the students are coursing. The process of developing the set of questions is manual. Thus, it demands a lot of time to be created, generating costs for the institution. In order to optimize the development time, the goal of this research is to apply the lean concept to improve the process of developing the set of questions. We applied the Value Stream Mapping and the PDCA cycle in order to suggest improvement opportunities. According to the results, the application of the Value Stream Mapping enabled a reduction of 50% in the time of 3 stages of the process for creating the set of questions. These stages consider the review of the sets of questions, being two of them of the responsibility of the professor who elaborates the questions and one review performed by the quality group. The lean concept allows diminishing the Lead Time from 10.618 minutes to 6958 minutes, and the processing time from 39069 minutes to 24669 minutes through the use of Workshop’s to clarify how ENADE questions were to be created, while following the process for developing the questions for the Big Test.